Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes when going back from in-browser PDFs

  • 3 réponses
  • 3 ont ce problème
  • 3 vues
  • Dernière réponse par Moses

AnonymousUser
AnonymousUser
more options

Firefox crashes when I go back from PDFs open in the browser window using the Adobe Reader plugin. Both Adobe Reader and the plugin are up-to-date (v 9.3.2).

Crash ID(s)

bp-7033ae15-3d66-4fab-8e5c-e22e92100519

Firefox crashes when I go back from PDFs open in the browser window using the Adobe Reader plugin. Both Adobe Reader and the plugin are up-to-date (v 9.3.2). == Crash ID(s) == bp-7033ae15-3d66-4fab-8e5c-e22e92100519

Toutes les réponses (3)

Moses
Moses
  • Moderator
more options

Hello.

Your crashes are causes by an old version of Adobe Reader. Please update it or uninstall to see if it fixes the crashes.

Thanks Moses Firefox Support

AnonymousUser
AnonymousUser Auteur de la question
more options

Hi Moses,

Thanks for the suggestion. I was already using the latest version of Adobe Reader (9.3.2). However, I have just tried uninstalling and reinstalling Adobe Reader, and it doesn't seem to have fixed the problem - eg. Crash ID bp-e6bc9115-a03a-4f12-ab9e-a4cb72100520

Moses
Moses
  • Moderator
more options

Maybe this may be of help