Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Sync data from dead laptop?

more options

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, its all still my desktop's. I even tried uninstalling and reinstalling and firefox automatically restored all my desktop crap. I really need my laptop's bookmarks, any advice? Thanks in advance

I signed up and sync'd my data from my laptop before it died, but when I signed in on my desktop none of my bookmarks or passwords are the ones from my laptop account, its all still my desktop's. I even tried uninstalling and reinstalling and firefox automatically restored all my desktop crap. I really need my laptop's bookmarks, any advice? Thanks in advance

Toutes les réponses (1)

more options

Sorry to hear about your deceased laptop.

When you sign into Firefox using your Firefox/Mozilla Account, Firefox normally will upload and encrypted copy of your bookmarks to the Sync cloud. When you installed Firefox on your new computer and signed in, Firefox should have discovered that data and (eventually) replicated it to your new installation. However, this isn't a perfect process.

You can check what data is in the Sync cloud for your Account using the About Sync add-on:

https://addons.mozilla.org/firefox/addon/about-sync/

After you install the add-on, you can type or paste about:sync in the address bar and press Enter to load it. The page shows each category of data currently found in the Sync cloud.

Scroll down to bookmarks and look at the little tab that says "Records (table)" to see what is stored on the server (or "Records (object)" where you can click triangles to expand the results).

Anything there?

Last question: do you still have your old hard drive or SSD drive? You can buy a USB enclosure and use that to read data of your old drive. There are some tricks for that, so if you end up doing that, we can help you find the data.

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.