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Cannot scroll on any websites

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  • Dernière réponse par Paul

Henry
Henry
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I have just updated Firefox, and I am not able to scroll at all. My mouse wheel does not work and the mousepad scrolling does not either, but I am still able to scroll by pressing down the scroll wheel (image below). I am able to scroll on all other applications and I was able to scroll on the 'Which topic best describes your question?' mini-menu, I'm just not sure why I can't do it on here. Thanks!

I have just updated Firefox, and I am not able to scroll at all. My mouse wheel does not work and the mousepad scrolling does not either, but I am still able to scroll by pressing down the scroll wheel (image below). I am able to scroll on all other applications and I was able to scroll on the 'Which topic best describes your question?' mini-menu, I'm just not sure why I can't do it on here. Thanks!
Captures d’écran jointes

Solution choisie

Hi,

Thank you for your question. It sounds like you may be seeing the result of a known issue in respect of X-Mouse Button Control software on your computer.

This is something that we are aware of and have communicated to the developer of X-Mouse Button Control. They are currently testing a solution to this and we hope they can make it more widely available soon.

For more information, please see the X-Mouse Button Control in Firefox 110 support article.

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Paul
Paul
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Solution choisie

Hi,

Thank you for your question. It sounds like you may be seeing the result of a known issue in respect of X-Mouse Button Control software on your computer.

This is something that we are aware of and have communicated to the developer of X-Mouse Button Control. They are currently testing a solution to this and we hope they can make it more widely available soon.

For more information, please see the X-Mouse Button Control in Firefox 110 support article.