Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Can't login to American Express on Firefox

more options

This started a couple of weeks ago. I've cleared my cache, data etc and it still gives me the message " We are unable to access your Account. For further assistance, please call the number on the back of your Card" I have called American Express about it, but it is only a problem with Firefox. I can login on Chrome - which I do not want to use. Help??

This started a couple of weeks ago. I've cleared my cache, data etc and it still gives me the message " We are unable to access your Account. For further assistance, please call the number on the back of your Card" I have called American Express about it, but it is only a problem with Firefox. I can login on Chrome - which I do not want to use. Help??
Captures d’écran jointes

Toutes les réponses (1)

more options

Here's my first guess:

Firefox recently rolled out "Total Cookie Protection" to more users. This limits how sites can use "third party" or "cross-site" cookies, meaning cookies from different websites than the one you see in the address bar. Some sites pass you back and forth between different servers during login because they have their services spread out over a number of different servers -- not sure about AmEx. In those cases, you might be able to submit a form successfully on one page and then the next page says you are not logged in. Frustrating!

You can make exceptions to this feature when needed (for each server that you visit as part of the process of using this company's services). More info in the following articles:

Any difference?