Hi Angela,

Try opening firefox in Safe mode,

• Find the Firefox icon or click Start and type Firefox.
• Hold down the Shift key on the keyboard and then click the Firefox icon.
• In the Firefox Safe Mode window, click the Start in Safe Mode option.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

THANK YOU MR. MCD Submitted Crash Reports Report ID Date Submitted bp-e6ebf4da-70ae-4bf4-bb73-806db0211114 11/14/21, 9:07 am View bp-20d0d315-2e44-4147-90f7-d21f30211109 11/9/21, 8:55 am View bp-41a3edb2-0a9b-45c1-8991-7becf0211116 11/16/21, 12:58 pm View bp-830db2e4-24e8-4d05-9366-a01850211116 11/16/21, 12:58 pm View bp-ace7252d-a7de-4193-9215-8873e0211116 11/16/21, 12:58 pm View bp-46e68bb4-193c-4021-8a16-57f7b0211116 11/16/21, 12:58 pm View bp-1439947b-c651-4c7c-aa2d-f23630211116 11/16/21, 12:58 pm View bp-2a8c78f7-455d-46be-8489-f7ee70211116 11/16/21, 12:58 pm View

bp-e6ebf4da-70ae-4bf4-bb73-806db0211114 Signature: dataSegmentsContain

Crash Reason EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-20d0d315-2e44-4147-90f7-d21f30211109 bp-41a3edb2-0a9b-45c1-8991-7becf0211116 bp-830db2e4-24e8-4d05-9366-a01850211116 bp-ace7252d-a7de-4193-9215-8873e0211116

Signature: PLDHashTable::Search | mozilla::a11y::AccAttributes::GetAttribute

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1717501 NEW --- Crash in [@ PLDHashTable::Search | mozilla::a11y::AccAttributes::GetAttribute]

I called for more help.

Thank you. I am waiting patiently and trying to use Safari and Chrome in the meantime, but they are not my go-to browsers.

This is a problem with accessibility (a11y). Are you running any accessibility service on your computer ?

Another thread:

• /questions/1352124 Constant Crashing on Mac OS – Little hope for solution

No I am not running an accessibility service on my computer (don't laugh, but I don't even know what that is. I certainly haven't added one). But I do use Safari and Chrome, and they've never crashed. Would have to have to give up Firefox. Thank you for your help.

Can you post your troubleshooting information as that includes a section on accessibility ?

• https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox

See also:

• https://support.mozilla.org/en-US/kb/accessibility-services
• https://www.apple.com/accessibility/

Accessibility Activated true Prevent Accessibility 0

That means that accessibility is detected and activated in Firefox, so you must have some accessibility related applications running on your Mac.

How do I find out what that is? The only change I've made in any of the settings is to increase the size of the typeface. Would that cause constant crashes?

Did you read the article?

• https://support.mozilla.org/en-US/kb/accessibility-services#firefox:mac:fx94

Yes I did. There is no little blue icon like that showing on my tab bar. Or anywhere else for that matter. I don't have Firefox accessibility services. Now what?