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Using mobile to recuperate lost desktop data

  • 1 réponse
  • 1 a ce problème
  • 24 vues
  • Dernière réponse par Paul

tzamozdra
tzamozdra
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I have been using Firefox on both my Windows laptop and my android phone for the last 4 years, and my FF account is synced to both. I recently had to do a full system reset of my laptop. Upon reinstalling Firefox, I was prompted to sign in and after trying to remember the password I set 4 years ago (bad security hygiene, I know) I couldn't, and went to reset it.

I was warned that some or all of my settings, bookmarks, passwords, etc would be lost, and I wasn't wild about that but hoped at least some would be saved. Unfortunately, none were. Every single one of my bookmarks and passwords, all my history, everything was gone. I was pretty upset until I noticed that they were all still available on my phone.

I have since tried to sync my desktop version to my mobile app to recover at least some of the data (among other things, I have literally hundreds of recipes on here that I don't want to lose), without success. I've tried syncing from my phone, but I'm hesitant to try on my laptop since I don't want it to wipe all my phone info.

Is there any way for me to download my most recent FF data from the mobile app on my phone? I realise it's probably an enormous amount of info, but I'm willing to try anything to restore my data to my account. Any help would be greatly appreciated. Thanks!

I have been using Firefox on both my Windows laptop and my android phone for the last 4 years, and my FF account is synced to both. I recently had to do a full system reset of my laptop. Upon reinstalling Firefox, I was prompted to sign in and after trying to remember the password I set 4 years ago (bad security hygiene, I know) I couldn't, and went to reset it. I was warned that some or all of my settings, bookmarks, passwords, etc would be lost, and I wasn't wild about that but hoped at least some would be saved. Unfortunately, none were. Every single one of my bookmarks and passwords, all my history, everything was gone. I was pretty upset until I noticed that they were all still available on my phone. I have since tried to sync my desktop version to my mobile app to recover at least some of the data (among other things, I have literally hundreds of recipes on here that I don't want to lose), without success. I've tried syncing from my phone, but I'm hesitant to try on my laptop since I don't want it to wipe all my phone info. Is there any way for me to download my most recent FF data from the mobile app on my phone? I realise it's probably an enormous amount of info, but I'm willing to try anything to restore my data to my account. Any help would be greatly appreciated. Thanks!

Toutes les réponses (1)

Paul
Paul
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  • Top 10 Contributor
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Hi

I am sorry for the delay in coming back to you, I have been trying to think of the best way to do this.

So the bookmarks are on your phone, you want them on your computer and you have reset your Firefox Account password....?

If you exit from your account on both devices, sign into the account on the mobile device (let the bookmarks sync), wait a short while and then sign into the same account on the laptop, the bookmarks should appear.