Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

No Signal, No Connection

  • 1 réponse
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par Eve

Lane C
Lane C
more options

After installing Mozilla VPN and establishing a connection it worked for about 2 minutes. Then it said it was connected but I couldn't connect to anything over the Internet.

After I disconnected and reconnected it now says "No Signal, No connection" inside of the app.

I have opened a ticket with support in addition to posting here. I will post the outcome from that here to help others.

Meanwhile, do you have any thoughts on what could be the issue?

OS: Windows 10 Pro x64 (V 2004)

After installing Mozilla VPN and establishing a connection it worked for about 2 minutes. Then it said it was connected but I couldn't connect to anything over the Internet. After I disconnected and reconnected it now says "No Signal, No connection" inside of the app. I have opened a ticket with support in addition to posting here. I will post the outcome from that here to help others. Meanwhile, do you have any thoughts on what could be the issue? OS: Windows 10 Pro x64 (V 2004)

Modifié le par Lane C

Toutes les réponses (1)

Eve
Eve
more options

This generally happens if the installation gets a little messed up somehow. It is usually resolved by signing out of the application, uninstalling it, then reinstalling it. If a sign out isn't possible due to the app not opening properly, it can effectively be done by navigating to %AppData% and finding the Mozilla VPN folder and deleting it after uninstalling.