Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

I think I have an account with Firefox. How do I access it and not loose all my history?

more options

I set up a Firefox account several years ago. Cannot access using my current password. How can I access my account and reset password without loosing all my history?

Thanks, Dorlene

I set up a Firefox account several years ago. Cannot access using my current password. How can I access my account and reset password without loosing all my history? Thanks, Dorlene

Toutes les réponses (1)

more options

Hi Dorlene, if you don't know the password for your Firefox Account -- used for the Sync service -- then that data is not accessible to you. It's not accessible to Mozilla or anyone who doesn't have the password.

Do you still have your history in your currently running Firefox? You shouldn't lose the history you see in Firefox when you reset your Firefox Account password, just the encrypted data Sync previously stored on Mozilla's servers. However, to be safe, make a backup of your data first.