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Constant crashes,if more than 1 tab open,after updating to 59.0.1

  • 6 réponses
  • 18 ont ce problème
  • 4 vues
  • Dernière réponse par philipp

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Installed the update,immediately started crashing,sometimes after opening 2 tabs,sometimes 5 tabs.Did everything listed on the help article for this,including uninstall and fresh install. Definitely was because of the update.

Installed the update,immediately started crashing,sometimes after opening 2 tabs,sometimes 5 tabs.Did everything listed on the help article for this,including uninstall and fresh install. Definitely was because of the update.

Solution choisie

thanks, this crash looks related to the windows on-screen keyboard that's triggering certain accessibility features in firefox.

to work around these crashes, please go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

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Toutes les réponses (6)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes. thnx!

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Solution choisie

thanks, this crash looks related to the windows on-screen keyboard that's triggering certain accessibility features in firefox.

to work around these crashes, please go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

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Thank you very much,Philipp,fixed it instantly.

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articcat1234 said

Installed the update,immediately started crashing,sometimes after opening 2 tabs,sometimes 5 tabs.Did everything listed on the help article for this,including uninstall and fresh install. Definitely was because of the update.

This fix does not make any sense! I am having two issues. First, opening a third tab, no matter what, causes Firefox to crash. Second, when attempting to go to a website by clicking a ling on an email, Firefox crashes. When will Mozilla address this issue? In the meantime, is there some way to go back to 59.0.0? It does not produce these problems.

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@kenjt - this fix was specifically for the crash report ids that were provided. if you have a separate issue, please open a new question and include your particular ids so that we can look into the issue...