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Firefox crashes

  • 1 réponse
  • 1 a ce problème
  • 5 vues
  • Dernière réponse par Scribe

grace46
grace46
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Hey guys,

I can't open Mozilla as with every attempt I see the crash reporter window. Which ever option I choose the program doesn't open.

I attempted a clean install but the problem remains. I didn't uninstall or overwrite the old Mozilla, I simply renamed the folder where the program files are as I really don't want to lose all my passwords and bookmark data.

I don't have any recently added software, add-ons etc. However, Windows did update before this problem began.

Crash report IDs

bp-0d4f1ba9-d12b-4f89-8052-a9bfd2160414.txt bp-220f60ce-3b00-417e-a221-aed920170813.txt bp-2e8862cf-df8f-4bc7-9009-6251a1170813.txt bp-36f277f7-fb7d-458e-bb6c-b27fe1170815.txt bp-88e1a898-158c-48d4-8c68-ef0011170813.txt bp-91746df2-6917-41eb-8478-9efa10170813.txt bp-92c3aec7-ae90-4815-b1fe-78fdc1170813.txt bp-be87a2a9-5235-42e8-9ffa-881741170814.txt bp-d7e28e10-9775-4e79-b457-3a5ef1170813.txt bp-dc46d2db-4a35-4dc2-b1d1-9e6390170813.txt

Hey guys, I can't open Mozilla as with every attempt I see the crash reporter window. Which ever option I choose the program doesn't open. I attempted a clean install but the problem remains. I didn't uninstall or overwrite the old Mozilla, I simply renamed the folder where the program files are as I really don't want to lose all my passwords and bookmark data. I don't have any recently added software, add-ons etc. However, Windows did update before this problem began. Crash report IDs bp-0d4f1ba9-d12b-4f89-8052-a9bfd2160414.txt bp-220f60ce-3b00-417e-a221-aed920170813.txt bp-2e8862cf-df8f-4bc7-9009-6251a1170813.txt bp-36f277f7-fb7d-458e-bb6c-b27fe1170815.txt bp-88e1a898-158c-48d4-8c68-ef0011170813.txt bp-91746df2-6917-41eb-8478-9efa10170813.txt bp-92c3aec7-ae90-4815-b1fe-78fdc1170813.txt bp-be87a2a9-5235-42e8-9ffa-881741170814.txt bp-d7e28e10-9775-4e79-b457-3a5ef1170813.txt bp-dc46d2db-4a35-4dc2-b1d1-9e6390170813.txt

Toutes les réponses (1)

Scribe
Scribe
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Hi, this may be caused by Comodo software, so if you have it, try updating or disable it to test.

Incidentally, you wouldn't lose any data with a clean reinstall, since your Profile is stored in a different location from the program files: Profiles - Where Firefox stores your bookmarks, passwords and other user data. In this case, I don't think it wouldn't help anyway.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!