Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

How do I stop "The Primetime Content Decryption Module provided by Adobe Systems, Incorporated plugin has crashed" in Netflix on Firefox 42?

  • 5 réponses
  • 4 ont ce problème
  • 12 vues
  • Dernière réponse par cpearce

PatPeter
PatPeter
more options

I was watching Netflix fine last night, but now all of the sudden it's giving me this message when I try to watch videos:

> The Primetime Content Decryption Module provided by Adobe Systems, Incorporated plugin has crashed

I suppose Netflix is trying to use HTML5 instead of Silverlight, of course getting away from Flash only to come back to Adobe isn't that ideal.

The plugin is automatically downloaded by Firefox, so this is a Firefox issue: https://support.mozilla.org/en-US/kb/enable-drm

Anyway, I have "Play DRM content" selected in Options ==> Content. What else could fix this?

I was watching Netflix fine last night, but now all of the sudden it's giving me this message when I try to watch videos: > The Primetime Content Decryption Module provided by Adobe Systems, Incorporated plugin has crashed I suppose Netflix is trying to use HTML5 instead of Silverlight, of course getting away from Flash only to come back to Adobe isn't that ideal. The plugin is automatically downloaded by Firefox, so this is a Firefox issue: https://support.mozilla.org/en-US/kb/enable-drm Anyway, I have "Play DRM content" selected in Options ==> Content. What else could fix this?

Modifié le par PatPeter

Toutes les réponses (5)

FredMcD
FredMcD
more options

Go to Adobe.com and find the proper support forum.

PatPeter
PatPeter Auteur de la question
more options

This is NOT an Adobe issue. This plugin is automatically downloaded by Firefox:

> Firefox downloads and enables the Adobe Primetime CDM by default to give users a smooth experience on sites that require DRM.

https://support.mozilla.org/en-US/kb/enable-drm

Modifié le par PatPeter

FredMcD
FredMcD
more options

I've called the big guys to help you. Good luck.

PatPeter
PatPeter Auteur de la question
more options

Thank you!

cpearce
cpearce
more options

Sorry you're having trouble.

If you open about:crashes can you copy some of the URLs listed and paste them here?