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Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par FredMcD

jaimeluque
jaimeluque
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I like so much Firefox, but when installed the latest version, but with Adobe flash player 15.0.0.223 all the videos in facebook, youtube, I was unable to saw that. all the times crashes...

I like so much Firefox, but when installed the latest version, but with Adobe flash player 15.0.0.223 all the videos in facebook, youtube, I was unable to saw that. all the times crashes...

Toutes les réponses (2)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.