Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox has stopped syncing

  • 2 réponses
  • 3 ont ce problème
  • 5 vues
  • Dernière réponse par ktenney

ktenney
ktenney
more options

multiple workstations attached to same account. bookmarks don't sync.

profile/weave/failed.json contains only '[]' it's timestamp matches when I did Tools->Sync now

same timestamp on profile/weave/changes/bookmarks.json that file has content, {k:v ...} looks like 'hashstring':int

Is there some way to troubleshoot this? I'm not seeing any warnings or errors ...

Thanks, Kent

multiple workstations attached to same account. bookmarks don't sync. profile/weave/failed.json contains only '[]' it's timestamp matches when I did Tools->Sync now same timestamp on profile/weave/changes/bookmarks.json that file has content, {k:v ...} looks like 'hashstring':int Is there some way to troubleshoot this? I'm not seeing any warnings or errors ... Thanks, Kent

Toutes les réponses (2)

Sourjobraato Banerjee
Sourjobraato Banerjee
more options

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

ktenney
ktenney Auteur de la question
more options

when I try to paste the troubleshooting report I get:

"Please keep the length of your content to 10,000 characters or less. It is currently 39,536 characters."

I've attached it. hmm won't attach, seems to only want images

What next?

Thanks, Kent