SUMO community discussions

Automatic mzl.la share link functionality and call for help

  1. Hey folks,

    I'm super excited to announce that the our functionality to generate automatic mzl.la share link on a KB article is baaaaack! This change is per our release back in 10/08/2022.

    Release note: https://discourse.mozilla.org/t/kitsune-release-notes-2022-08-10/103355 Related bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1467353 Related GitHub: https://github.com/mozilla/sumo/issues/1065

    With this, I'd like to ask for your help to remove the shortened links that we added in the past while the functionallity was broken. For example, this one.

    We're also going to rework this functionality so that the link will be locale-agnostic (as opposed to how it is work now). This will allow automatic redirection based on the prefered locale where user's access the link from. If you're interested in this future iteration, you can follow the discussion here.

    Thanks and keep on rocking the helpful web!

    Hey folks, I'm super excited to announce that the our functionality to generate automatic mzl.la share link on a KB article is baaaaack! This change is per our release back in 10/08/2022. Release note: https://discourse.mozilla.org/t/kitsune-release-notes-2022-08-10/103355 Related bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1467353 Related GitHub: https://github.com/mozilla/sumo/issues/1065 With this, I'd like to ask for your help to remove the shortened links that we added in the past while the functionallity was broken. For example, [https://support.mozilla.org/kb/diagnose-firefox-issues-using-troubleshoot-mode this one]. We're also going to rework this functionality so that the link will be locale-agnostic (as opposed to how it is work now). This will allow automatic redirection based on the prefered locale where user's access the link from. If you're interested in this future iteration, you can follow the discussion [https://github.com/mozilla/sumo/issues/1082 here]. Thanks and keep on rocking the helpful web!
  2. Kiki said

    With this, I'd like to ask for your help to remove the shortened links that we added in the past while the functionallity was broken. For example, this one.

    I updated Diagnose Firefox issues using Troubleshoot Mode to remove the extra share link.

    P.S. I found some other articles with extra share links and updated a few of them. There are more KB articles with double share links that I didn't update. Anyone who wants to help can do a SUMO search on "Share this article:" (quotes included) for all products and then filter the list for Help Articles Only.

    ''Kiki [[#post-84082|said]]'' <blockquote> With this, I'd like to ask for your help to remove the shortened links that we added in the past while the functionallity was broken. For example, [https://support.mozilla.org/kb/diagnose-firefox-issues-using-troubleshoot-mode this one]. </blockquote> I updated [[Diagnose Firefox issues using Troubleshoot Mode]] to remove the extra share link. P.S. I found some other articles with extra share links and updated a few of them. There are more KB articles with double share links that I didn't update. Anyone who wants to help can do a SUMO search on "Share this article:" (quotes included) for all products and then filter the list for Help Articles Only.

    Modified by AliceWyman on