when click on firefox icon, get blank (untitled) screen. <http://en-us.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official> then when i click on any website, msg on norton confidential bar: "error encountered".

14 vuotta sitten

24.7.2011 3.13

can't go to about:crashes in location bar.

Answer 1 · 2011-07-24 03:13:55

24.7.2011 4.23

I have heard that Norton interferes with Firefox quite frequently. If you have a Norton toolbar in Firefox, try removing it.

Answer 2 · 2011-07-24 03:13:55

24.7.2011 4.54

i closed all the norton protections to no avail. also, i don't know how to remove the norton toolbar. i'll call comcast tomorrow for help.

;(

thanks anyway