Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I can't reply email: thunderbird freezes with white window every time. Kubuntu. Caused by external html signature file

  • 3 vastausta
  • 1 henkilöllä on sama ongelma
  • 10 näyttöä
  • Viimeisin kirjoittaja Wayne Mery

salvatore.cristofaro
salvatore.cristofaro
more options

I use Thunderbird 60.2.1 (64 bit), OS Kubuntu When i try to reply to a email, Thunderbird open a white windows and after that, all Thunderbird windows open freeze. The only thing I can do it's force to close app.

I also tried to open Thunderbird in safe-mode with all extension disabled and reset control option checked, without success.

I use Thunderbird 60.2.1 (64 bit), OS Kubuntu When i try to reply to a email, Thunderbird open a white windows and after that, all Thunderbird windows open freeze. The only thing I can do it's force to close app. I also tried to open Thunderbird in safe-mode with all extension disabled and reset control option checked, without success.

Muokattu , muokkaaja Wayne Mery

Kaikki vastaukset (3)

salvatore.cristofaro
salvatore.cristofaro Kysymyksen kysyjä
more options

salvatore.cristofaro said

I use Thunderbird 60.2.1 (64 bit), OS Kubuntu When i try to reply to a email, Thunderbird open a white windows and after that, all Thunderbird windows open freeze. The only thing I can do it's force to close app. I also tried to open Thunderbird in safe-mode with all extension disabled and reset control option checked, without success.

I find the problem is the external or internal html signature. Disabling it I got no crash. In previous version, it worked.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Some crash report ID's please See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

salvatore, it is possible this was fixed in 60.3.0


Matt said

Some crash report ID's please See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Unfortunately it was a freeze, not a crash.