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I cannot find a place to register a new account after trying to sign in on an outdated account.

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I had an account a years ago and have had the same email address for many years. Firefox insists that the password is wrong for my email acct. I tried to set up a new acct and cannot find a place to do that or even a place to change the one I have to the newer one.

I had an account a years ago and have had the same email address for many years. Firefox insists that the password is wrong for my email acct. I tried to set up a new acct and cannot find a place to do that or even a place to change the one I have to the newer one.

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When was your account created?

Accounts created before December 2010 may have issues logging in. It's advised to reset your password.

Reset your password here

If this fails to work please reply back with evidence of what the screen displays.