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Download/install does not work .dmg just disappears

  • 3 vastausta
  • 2 henkilöllä on sama ongelma
  • 2 näyttöä
  • Viimeisin kirjoittaja Shadow110

tbolling
tbolling
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went through the download and install process. Firefox 56.0.dmg icon shows up on my desktop. Nothing else. I double click the icon and nothing happens. Macbook Pro running OS 10.12.6 Using Safari Browser 11

went through the download and install process. Firefox 56.0.dmg icon shows up on my desktop. Nothing else. I double click the icon and nothing happens. Macbook Pro running OS 10.12.6 Using Safari Browser 11

Valittu ratkaisu

I am not that familiar with Mac OS but I do know some on older systems are moving to the Extended Release version https://www.mozilla.org/en-US/firefox/organizations/all/

Please let us know if this solved your issue or if need further assistance.

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Kaikki vastaukset (3)

Shadow110
Shadow110
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Uninstall FF after saving bookmarks/passwords/profile and delete all left overs in C:\ in all FOLDER NAMES Clean your computer cache/temp files and then try install with the full installer https://www.mozilla.org/en-US/firefox/all/


Please let us know if this solved your issue or if need further assistance.

tbolling
tbolling Kysymyksen kysyjä
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I had already uninstalled FF. FF is not on may computer. Reinstalling per your instructions still does not work.

Shadow110
Shadow110
more options

Valittu ratkaisu

I am not that familiar with Mac OS but I do know some on older systems are moving to the Extended Release version https://www.mozilla.org/en-US/firefox/organizations/all/

Please let us know if this solved your issue or if need further assistance.