Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää
Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.
Solved Arkistoitu

TB Freezes and I can't seem to fix it. Am I able to back up mail files, uninstall TB, install a new, clean version and then add my mail files?

Thunderbird Ongelmanratkaisu
Wayne Mery replied 11 vuotta sitten
grodgj
grodgj

When I open TB it freezes up and then after a few minutes, shuts down.

When I open TB it freezes up and then after a few minutes, shuts down.
Wayne Mery
Wayne Mery
  • Moderaattori
  • Top 10 -avustaja
Lue tämä vastaus kontekstissaan

Valittu ratkaisu

Did you get it sorted out?

Kaikki vastaukset (3)

Wayne Mery
Wayne Mery
  • Moderaattori
  • Top 10 -avustaja

Can you find a crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports ?

grodgj
grodgj Kysymyksen kysyjä

I've messed around with my TB profile and really screwed things up. So I uninstalled TB and want to start over. When I download and reinstall and then try to start it, it won't start. Instead it leaves a message that my profile is missing in this new install. How do I create a new profile for this new TB?

Wayne Mery
Wayne Mery
  • Moderaattori
  • Top 10 -avustaja

Valittu ratkaisu

Did you get it sorted out?