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Firefox crashes

  • 1 reply
  • 4 have this problem
  • 5 views
  • Last reply by Matt_G

bushido
bushido
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Crashes at start up at least 3--4 times before the home page actually stays up and works.

This issue doesn't generate a crash report, but it happens EVERY SINGLE TIME I turn on my computer.

I have uninstalled and reinstalled all updated plug-ins.

I have installed allllll updates at Microsoft, including optional.

I have uninstalled and reinstalled Firefox.

I posted a question on your community blog, and got one answer linking me to the crash page of your website, but I believe I have done all the tasks on that page

Crashes at start up at least 3--4 times before the home page actually stays up and works. This issue doesn't generate a crash report, but it happens EVERY SINGLE TIME I turn on my computer. I have uninstalled and reinstalled all updated plug-ins. I have installed allllll updates at Microsoft, including optional. I have uninstalled and reinstalled Firefox. I posted a question on your community blog, and got one answer linking me to the crash page of your website, but I believe I have done all the tasks on that page

All Replies (1)

Matt_G
Matt_G
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Hey bushido,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!