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Why does Firefox fail to respond when I open it? It fails before I can change or delete my profile

  • 3 replies
  • 6 have this problem
  • 10 views
  • Last reply by Tim

kate.kush
kate.kush
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I've happily used Firefox for about a year. Today it couldn't open one of more of my four home page web sites. It couldn't start a new session or restore -- an empty window opens and a Not responding message displays. I have deleted and re-installed. I would change my profile but the software doesn't run.

I've happily used Firefox for about a year. Today it couldn't open one of more of my four home page web sites. It couldn't start a new session or restore -- an empty window opens and a Not responding message displays. I have deleted and re-installed. I would change my profile but the software doesn't run.

Chosen solution

Please test with an empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

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All Replies (3)

Tim
Tim
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Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

kate.kush
kate.kush Question owner
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I tried to open Firefox in safe mode and got the same behavior: the window opens with four unpopulated tabs. When I click somewhere -- like trying to close a tab -- I get the Not Responding message.

I appreciate the suggestion and the the link that made the safe mode test easy to do.

Tim
Tim
more options

Chosen Solution

Please test with an empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile