Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why did Firebox update disable my Skype program?

  • 2 replies
  • 51 have this problem
  • 6 views
  • Last reply by Barton

Darl
Darl
more options

I accepted the suggestion to update Firefox. After the update a dialog box appeared saying Skype had been disabled. When I attempted to use Skype I could not do so. I do not understand why Firefox disabled the Skype program.

I accepted the suggestion to update Firefox. After the update a dialog box appeared saying Skype had been disabled. When I attempted to use Skype I could not do so. I do not understand why Firefox disabled the Skype program.

All Replies (2)

Chimel
Chimel
more options

If it's an extension, it probably still works just fine with Firefox 5.0. However, because of Firefox' poor compatibility design, until Skype releases a new version, you need to install Mozilla's Add-On Compatibility Reporter extension from https://addons.mozilla.org/en-US/firefox/addon/15003 and restart Firefox twice.

Each extension specifies which is the maximum compatible version, which is probably 4.0 in your case as Firefox did not give devs any time to verify and re-release their extensions for version 5.0.

The Add-On Compatibility Reporter extension basically tells Firefox to ignore the maximum compatible version so the extension can still work on version 5.0, just like it did on 4.0.

Barton
Barton
more options

I did what you said and Skype works fine, but now every time I launch Firefox I get this message: TypeError: Components.classes['@softage.ru/skype/SkypeFfExtension;1'] is undefined

This is particularly bothersome since I do not believe that Skype is based in Russia. Any ideas?