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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

78yos
78yos
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Every time that I try to play a video, Firefox crashes. This is not just exclusive to YouTube, it happens across Firefox. I have tried to fix it, disabling every add-on but it has made no difference. How can I fix this?

Every time that I try to play a video, Firefox crashes. This is not just exclusive to YouTube, it happens across Firefox. I have tried to fix it, disabling every add-on but it has made no difference. How can I fix this?

All Replies (3)

Moses
Moses
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

78yos
78yos Question owner
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bp-e84d3030-b12a-4c70-92e0-83f7c0170723 7/23/17 9:22 AM bp-40da63a3-3afa-443b-8d50-83f251170723 7/23/17 8:49 AM bp-530e47a1-f1f0-4e18-9b8c-533011170723 7/23/17 8:44 AM bp-792a0042-b8dd-4b48-8318-9a2cb1170723 7/23/17 8:39 AM bp-e496ccd0-83d4-416c-ae28-d6feb2150718

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This is a crash with Firefox on the Mac OS X 10.13 beta release.

It has been handled in this bug report.

  • bug 1381354 - [10.13] Crash in AppleIntelBDWGraphicsMTLDriver@0x273d1 and many other signatures, all with crash address 0x20

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

I do not see anything about the cause or whether the is a possible workaround in the bug report. The crash happens in some graphics driver.

  • AppleIntelHD5000GraphicsMTLDriver