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Firefox crashes

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  • Last reply by guigs

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Firefox is crashes Winsock_LSP=MSAFD Tcpip [TCP/IP] : 2 : 1 : \n MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [RAW/IP] : 2 : 3 : \n MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [UDP/IPv6] : 2 : 2 : \n MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\\system32\\mswsock.dll \n RSVP TCPv6 服务提供商 : 2 : 1 : \n RSVP TCP 服务提供商 : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n RSVP UDPv6 服务提供商 : 2 : 2 : \n RSVP UDP 服务提供商 : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD NetBIOS [\\Device\\NetBT_Tcpip_{CB715334-3918-43F5-BD3F-2A7B664BED38}] SEQPACKET 0 : 2 : 5 : \n MSAFD NetBIOS [\\Device\\NetBT_Tcpip_{CB715334-3918-43F5-BD3F-2A7B664BED38}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD NetBIOS [\\Device\\NetBT_Tcpip_{52F1FB61-D322-4D74-A331-6164FF2C8EC9}] SEQPACKET 4 : 2 : 5 : \n MSAFD NetBIOS [\\Device\\NetBT_Tcpip_{52F1FB61-D322-4D74-A331-6164FF2C8EC9}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD NetBIOS [\\Device\\NetBT_Tcpip6_{CB715334-3918-43F5-BD3F-2A7B664BED38}] SEQPACKET 1 : 2 : 5 : \n MSAFD NetBIOS [\\Device\\NetBT_Tcpip6_{CB715334-3918-43F5-BD3F-2A7B664BED38}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD NetBIOS [\\Device\\NetBT_Tcpip6_{52F1FB61-D322-4D74-A331-6164FF2C8EC9}] SEQPACKET 5 : 2 : 5 : \n MSAFD NetBIOS [\\Device\\NetBT_Tcpip6_{52F1FB61-D322-4D74-A331-6164FF2C8EC9}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD NetBIOS [\\Device\\NetBT_Tcpip6_{14398D75-7230-4A77-ADC9-A935A61689D8}] SEQPACKET 3 : 2 : 5 : \n MSAFD NetBIOS [\\Device\\NetBT_Tcpip6_{14398D75-7230-4A77-ADC9-A935A61689D8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll AdapterVendorID=0x000c StartupTime=1439646204 EMCheckCompatibility=true ProductName=Firefox Theme=classic/1.0 Vendor=Mozilla InstallTime=1437442808 AdapterDeviceID=0x000c ReleaseChannel=release Notes=AdapterVendorID: 0x000c, AdapterDeviceID: 0x000c, AdapterSubsysID: 0000000c, AdapterDriverVersion: \nD3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- FramePoisonSize=65536 Version=30.0 FramePoisonBase=00000000f0de0000 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=30.0&buildid=20140605174243 useragent_locale=zh-CN Add-ons=%7B9F17B1A2-7317-49ef-BCB7-7BB47BDE10F8%7D:12.0,%7B04426594-bce6-4705-b811-bcdba2fd9c7b%7D:1.7.1-signed,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0,the-addon-bar%40GeekInTraining-GiT:3.2.1-signed BIOS_Manufacturer=Xen ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} URL=http://cscloud-pol.huawei.com/weapon/task/toDataPrepare/24953 BuildID=20140605174243 CrashTime=1439651782 SecondsSinceLastCrash=81752 BreakpadReserveAddress=70189056 BreakpadReserveSize=37748736 BlockedDllList=hook.dll; User32BeforeBlocklist=1 SystemMemoryUsePercentage=43 TotalVirtualMemory=2147352576 AvailableVirtualMemory=1488232448 TotalPageFile=8050470912 AvailablePageFile=4378300416 TotalPhysicalMemory=4026130432 AvailablePhysicalMemory=2283421696

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.