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error message with profile

  • 2 replies
  • 3 have this problem
  • 10 views
  • Last reply by FredMcD

puppet555
puppet555
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for the past 3 days I have spent 8 hours on the Firefox support page my problem is after restarting my computer for about 30 to 60 minutes Firefox will stop loading pages and then I have to close Firefox to restart it and a message pops up saying Firefox is already running but is not responding the old Firefox process must be closed to open a new window i get the option to close fire fox or cancel closing fire fox brongs up a new error saying your Firefox profile cannot be loaded it may be missing or incompatible. I have already deleted my profile we made a new one uninstalled Firefox completely updated plugins everything nothing seems to workand Firefox is the only thing I'm having problems with my even tried Internet Explorer and that worked fine I would really like some help on this

for the past 3 days I have spent 8 hours on the Firefox support page my problem is after restarting my computer for about 30 to 60 minutes Firefox will stop loading pages and then I have to close Firefox to restart it and a message pops up saying Firefox is already running but is not responding the old Firefox process must be closed to open a new window i get the option to close fire fox or cancel closing fire fox brongs up a new error saying your Firefox profile cannot be loaded it may be missing or incompatible. I have already deleted my profile we made a new one uninstalled Firefox completely updated plugins everything nothing seems to workand Firefox is the only thing I'm having problems with my even tried Internet Explorer and that worked fine I would really like some help on this

All Replies (2)

guigs
guigs
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Hi puppet555, It may be that the old profile is still loading by default. If you have created a new profile, it is possible to select the new one with the Profile Manager?

If this is an error for Android, I noticed you reported it from this device what steps are being taken on this device?

FredMcD
FredMcD
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Do you have the Firefox icon on your quick launch? Right click on it, and select Open New Window. Sometimes this works. If it opens, close it by Menu > File > Exit.

This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}