Firefox, crash reporter crashes in an endless loop
I uninstalled all firefox / aurora builds and deleted my profile. Then reinstalled firefox 30, 31 and Aurora 32. All of them are crashing at startup in an endless loop. I suspect the IT guys might have installed some updates on my computer today that might be the root cause but I have no idea which one.
Here are some IDs of the crash reports submitted:
bp-fe603ae8-0992-4b35-809f-12d522140718 bp-eb06c2ee-366c-47cb-b3bb-d807b2140718 bp-df953850-e568-49fd-8ec2-27e7f2140718 bp-db6612bf-6436-48a1-961b-708152140718 bp-1cfd36c6-32fa-4ec1-8516-b6cc72140718 bp-5a642ff7-d22d-4511-b62a-0e9bd2140718
Chosen solution
Just for notes:
There was a bug filed regarding this
Basically it's a problem with Digital Guardian not supporting stable builds but rather ESR only. Christopher of Verdasys said this The conflict between Verdasys Digital Guardian and Firefox is due to Digital Guardian only supporting ESR versions of Firefox. If you run into a problem with Firefox and Verdasys Digital Guardian please have your organizations Digital Guardian Support contact open a support incident with Verdasys Support for more information on suggested work arounds.
If you are in an organization with their own IT department, you should contact your IT department and ask them to switch you over to the ESR build of Firefox
However WE can't give you the workaround since Verdasys wasn't able to give the workaround to Mozilla since it is only for DG customers.
As Verdasys Digital Guardian is a security software we cannot discuss its functions with anyone other then authorized contacts. We can configure around this problem however in order to inform customers of this method they will have to open a support incident with Verdasys Support. When an authorized contact opens an incident we will provide them with the suggested work around.
Read this answer in context 👍 1All Replies (4)
I forgot to mention that I also tried to start Firefox in safemode but that also crashes as well.
That looks like a problem with Digital Guardian (dgapi.dll), so you will have to disable this software for Firefox.
I have absolutely no control on Digital Guardian. Is there a way to restrict Firefox from loading dgapi.dll.
Chosen Solution
Just for notes:
There was a bug filed regarding this
Basically it's a problem with Digital Guardian not supporting stable builds but rather ESR only. Christopher of Verdasys said this The conflict between Verdasys Digital Guardian and Firefox is due to Digital Guardian only supporting ESR versions of Firefox. If you run into a problem with Firefox and Verdasys Digital Guardian please have your organizations Digital Guardian Support contact open a support incident with Verdasys Support for more information on suggested work arounds.
If you are in an organization with their own IT department, you should contact your IT department and ask them to switch you over to the ESR build of Firefox
However WE can't give you the workaround since Verdasys wasn't able to give the workaround to Mozilla since it is only for DG customers.
As Verdasys Digital Guardian is a security software we cannot discuss its functions with anyone other then authorized contacts. We can configure around this problem however in order to inform customers of this method they will have to open a support incident with Verdasys Support. When an authorized contact opens an incident we will provide them with the suggested work around.