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Teema arhiveeriti. Please ask a new question if you need help.

I am getting a horizontal line across my games on Facebook

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  • Viimati vastas kobe

jdmorris
jdmorris
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When playing games on Facebook I get a horizontal line across the game not allowing me to make any moves above that line.

I went on Safari and this does not happen there when playing games.

For example it happens on Words with Friends, Candy Crush Saga and others.

It just happened a couple of weeks ago. My download of Firefox is up to date on my MacBookPro 13

Thank you.

When playing games on Facebook I get a horizontal line across the game not allowing me to make any moves above that line. I went on Safari and this does not happen there when playing games. For example it happens on Words with Friends, Candy Crush Saga and others. It just happened a couple of weeks ago. My download of Firefox is up to date on my MacBookPro 13 Thank you.

All Replies (1)

kobe
kobe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, or hardware acceleration, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.