I can't move emails to other folders using click and drag
It just started one day with no alterations from me. I can click and drag files in other windows folders but not in Thunderbird. I have tried in safe mode. I also re-installed Thunderbird and that didn't work either. I also changed the mouse. I have the same email program on another computer and it works fine. I then tried moving the profiles from one computer to the other but that didn't work. It is quite frustrating as it is such a basic operation which speeds up organising my emails. There must be something in the system files that may have changed. Those files are beyond me as I'm not a programmer.
All Replies (2)
Please try:
in Thunderbird
- 'Help' > 'Troubleshooting Information'
- click on 'Open Folder'
A new window opens showing contents of your 'profile name' folder.
- Exit Thunderbird now - this is important.
Please locate and delete the following files......
- folderTree.json
- panacea.dat
- session.json
- xulstore.json
Start Thunderbird.
Thanks for that. I tried it and it didn't work. I have copied the profile to another computer and I could move files normally so I doubt that it is in the profile folder.