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Teema arhiveeriti. Please ask a new question if you need help.

My zte open c phone keeps turning off with full charge

  • 1 vastus
  • 2 on selline probleem
  • 1 view
  • Viimati vastas Ralph Daub

persephone91
persephone91
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Hi, my zte open c mozilla firefox phone keeps turning or bricks of with full charge. I have to then open up battery and put it on again to make it restart as well as sometimes connect it to a laptop to turn it on again.the problem is that it just randomly turns of without any notice I tried looking for software update and rebooting the system but every time software update fails.i don't know what to do its very bothersome can u please fix it? Thanks

Hi, my zte open c mozilla firefox phone keeps turning or bricks of with full charge. I have to then open up battery and put it on again to make it restart as well as sometimes connect it to a laptop to turn it on again.the problem is that it just randomly turns of without any notice I tried looking for software update and rebooting the system but every time software update fails.i don't know what to do its very bothersome can u please fix it? Thanks

All Replies (1)

Ralph Daub
Ralph Daub
  • Locale Leader
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Hi persephone91,

I'm sorry to hear that you are having problems with your Firefox OS device. I understand that you are having issues with your ZTE Open C, and that it turns off by itself even with full charge. Please reply to this message with the following information:

  • Where, and which country did you purchase your device from?
  • What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Please provide the exact steps to reproduce the issue you are encountering.
  • Who is your current cell phone carrier? Does this issue still occur with the SIM card removed?
  • How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

- Ralph