Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox won't connect to https://tools.google.com/dlpage/widevine/thankyou.html

  • 1 respuesta
  • 1 tiene este problema
  • 5 visitas
  • Última respuesta de guigs

more options

When I try to download widevine to my for Showtime I get the following message:

Add-on could not be added because of a connection failure on tools.google.com


How can this be fixed?

When I try to download widevine to my for Showtime I get the following message: Add-on could not be added because of a connection failure on tools.google.com How can this be fixed?

Todas las respuestas (1)

more options

That url redirects to google chrome, but that could be something about the browser detection when I tested. I tested on version 37.0.2 and 38beta and did not have any trouble. Please consider the following:

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.