Firefox Professional Support lets you view your organization's support ticket history so you can keep track of active and resolved requests.
There are two ways to access your organization's ticket history. The information displayed is the same regardless of which method you choose.
Table of Contents
View your organization's ticket history from your group
You can access your organization's tickets from the group page.
- Go to the Firefox Enterprise Support page.
- Sign in to your Mozilla account.
- Hover over your avatar in the upper-right corner, then select View Profile.
- Scroll to the Groups section and select your organization.
- Select the Tickets tab.
Your organization's ticket history is displayed here.
View your organization's ticket history from your questions
You can also access your organization's tickets directly from your profile.
- Go to the Firefox Enterprise Support page.
- Sign in to your Mozilla account.
- Hover over your avatar in the upper-right corner.
- Under My profile, select .
- In the Your company section on the right, select the button.
You'll be taken to your organization's ticket history.
Review and filter tickets
The organization ticket history includes key details for each support request, including:
- Ticket subject
- Who submitted the ticket
- The ticket’s current status
- When the ticket was last updated by Mozilla Support or the ticket requester
You can also organize the list by selecting one of the available tabs:
- All - Displays every support ticket.
- Active - Displays open support requests.
- Solved - Displays resolved support requests.
To narrow the results further, use the member filter on the right side of the page to display tickets submitted by a specific support contact.
