Removing app data from your device is a way to remove cached files from the VPN application. This allows you to install a completely fresh version, with no files being carried over from the previous installation. The steps to do this are as follows:

1. Open the Mozilla VPN application.
2. Click on Settings ().
3. Select the Get Help option.
4. On the Get Help menu, at the top of the screen, click the Get help title 6 consecutive times until Developer Options appear at the bottom.

   

5. Select Developer Options.
6. Scroll down and click Reset and Quit 6 consecutive times. The app will reset.

   

7. Relaunch the Mozilla VPN app and sign back in with your Mozilla account credentials.

Related articles

• How to download Mozilla VPN on your desktop or mobile device

Learn more:

• How do I update Mozilla VPN?