Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Learn More

Supernova 115.11.0 (32-bit) freezes daily

  • 6 απαντήσεις
  • 0 έχουν αυτό το πρόβλημα
  • Τελευταία απάντηση από maberly2

more options

I’m running Supernova 115.11.0 (32-bit) on a Windows 7 desktop (64-bit), and – from the beginning – it has been freezing at least once every 24 hours. The only way to “unfreeze” it is to use Task Manager to close Thunderbird, and then reboot it. No troubleshooting reports are ever shown.

Is this a wide-spread issue, that may be addressed in updates?

I’m running Supernova 115.11.0 (32-bit) on a Windows 7 desktop (64-bit), and – from the beginning – it has been freezing at least once every 24 hours. The only way to “unfreeze” it is to use Task Manager to close Thunderbird, and then reboot it. No troubleshooting reports are ever shown. Is this a wide-spread issue, that may be addressed in updates?

Όλες οι απαντήσεις (6)

more options

What is your anti-virus software?

Χρήσιμο;

more options

christ1 said

What is your anti-virus software?

Anti-virus and anti-malware = built-in Microsoft Security Essentials; Anti-malware = Spybot and CCleaner

(I should mention that I never had this problem while using previous Thunderbird versions, for many years -- and I haven't changed anti-virus or anti-malware programs since moving to this newest Tbird version.)

Χρήσιμο;

more options

Try to start Windows 7 in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in safe mode. Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

Τροποποιήθηκε στις από το χρήστη christ1

Χρήσιμο;

more options

Thanks, christ1.

I'm not sure that trying Windows 7 in safe mode will be viable for me: the freezing can take 24 hours to occur, and I don't know if the programs that I normally use (midi, digital audio, graphic design, etc) will function in safe mode. Similarly, while I don't mind shutting down my anti-virus software for a short test, I would worry about leaving my computer exposed, without anti-virus protection, for 24 hours. Please correct me if I'm wrong about this.

Χρήσιμο;

more options
I don't know if the programs that I normally use (midi, digital audio, graphic design, etc) will function in safe mode.

Then give it a try.

I don't mind shutting down my anti-virus software for a short test, I would worry about leaving my computer exposed, without anti-virus protection, for 24 hours.

I think while running an outdated OS, which doesn't receive any security updates anymore, turning off anti-virus s/w for 24 hrs is the last thing you'd have to worry about. I'm not even sure whether Security Essentials for Windows 7 still receive definition updates. Running two anti-virus on-access scanners simultaneously is asking for trouble. If this is what you're doing, first thing I'd do is to get rid of one of them.

As said before, Windows safe mode is a test, not the solution.

Τροποποιήθηκε στις από το χρήστη christ1

Χρήσιμο;

more options

Thanks, christ1 - I'll try it.

Χρήσιμο;

Υποβολή ερώτησης

Πρέπει να συνδεθείτε στον λογαριασμό σας για να απαντήσετε σε δημοσιεύσεις. Ξεκινήστε μια νέα ερώτηση εάν δεν διαθέτετε ακόμα λογαριασμό.