Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Learn More

Αυτό το νήμα αρχειοθετήθηκε. Παρακαλούμε κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

Firefox won't let me log in, keeps saying "Create a new account"

  • 5 απαντήσεις
  • 2 έχουν αυτό το πρόβλημα
  • 86 προβολές
  • Τελευταία απάντηση από Kiki

x
x
more options

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says:

"Pair using an app

Did you use the system camera? You must pair from within a Firefox app."

So I tried logging in with my email. I used all the emails on my account. I even added a new one just to see if that would work. It brings me to the "Create a new account" page.


When it HAS worked (before I switched phones in the last month): I've had this problem for over a year now:

https://support.mozilla.org/en-US/questions/1284415

It won't sync at all. I'm still having this problem. E.g. It was January 10th. It said it hadn't synced since 12/20. I click the sync button. It does not sync.


Two problems in one. I'm frustrated. I've had a variation of this problem for over a year now. It's definitely not my phone, as I've had three different phones in that time period.

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says: "Pair using an app Did you use the system camera? You must pair from within a Firefox app." So I tried logging in with my email. I used all the emails on my account. I even added a new one just to see if that would work. It brings me to the "Create a new account" page. When it HAS worked (before I switched phones in the last month): I've had this problem for over a year now: https://support.mozilla.org/en-US/questions/1284415 It won't sync at all. I'm still having this problem. E.g. It was January 10th. It said it hadn't synced since 12/20. I click the sync button. It does not sync. Two problems in one. I'm frustrated. I've had a variation of this problem for over a year now. It's definitely not my phone, as I've had three different phones in that time period.

Όλες οι απαντήσεις (5)

x
x Ιδιοκτήτης ερώτησης
more options

Does anyone have any ideas? I've been having this and similar problems for over a year now.

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi x,

You might caught up in this bug. Please note that pairing is only supported in Firefox 67+. Can you try again from an updated Firefox version?

x
x Ιδιοκτήτης ερώτησης
more options

Kiki said
Hi x, You might caught up in this bug. Please note that pairing is only supported in Firefox 67+. Can you try again from an updated Firefox version?

I'm using an updated Firefox version. I'm on 86.0.1 (64-bit).

It automatically redirects me on my desktop to: https://accounts.stage.mozaws.net/pair/unsupported

I tried using https://firefox.com/pair , which actually DOES lead to a QR code

And as I said, when I try to log in on mobile, it says I have to create a new account, even though I already have an account.

-- Okay, I just tried to sign up for a new account with the same email and same previous password. Now it looks like I basically have two accounts under the same email??? They are not synced!

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Moderator
  • Administrator
more options

That's weird, for sure..

Can you try to disable Sync and wait for a day or two and then enable it back?

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Moderator
  • Administrator
more options

Here's how you can disable Firefox Sync: https://support.mozilla.org/en-US/kb/disable-firefox-sync