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firefox crashes when trying to open

  • 4 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 11 views
  • Nuɖoɖo mlɔetɔ philipp

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When trying to open firefox it crashes right away. It pops up an error box with the two options to either try to restore firefox or quit firefox. I have tried to open it in safe mode and get the same results. Also I have uninstalled and reinstalled firefox with the same thing happening. I do have some crash ID's

Crash ID: bp-286eaeb0-09b0-433b-a42a-c7d472130821

Crash ID: bp-a81caa5c-9a63-4f1d-90fb-ce4b22130821


Crash ID: bp-7468679d-5e89-4430-a8a7-e3ac72130821

When trying to open firefox it crashes right away. It pops up an error box with the two options to either try to restore firefox or quit firefox. I have tried to open it in safe mode and get the same results. Also I have uninstalled and reinstalled firefox with the same thing happening. I do have some crash ID's Crash ID: bp-286eaeb0-09b0-433b-a42a-c7d472130821 Crash ID: bp-a81caa5c-9a63-4f1d-90fb-ce4b22130821 Crash ID: bp-7468679d-5e89-4430-a8a7-e3ac72130821

All Replies (4)

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hello Donmega, this crash is apparently caused by trusteer rapport. please see if there's an update available for the program or contact their support at http://www.trusteer.com/support/report-problem or uninstall the program.

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Please update to the current Firefox 23 release.

  • Help > About Firefox

The Firefox 9 version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.
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Thank you guys for the quick responses. I tried to update trusteer rapport but it said it was already up to date. I am trying to talk to them about it. Also I tried a newer version of Firefox and it opened up fine. The reason that we are trying to get Firefox 9 to work is that there is a business site we need access to and they only support Firefox 9 or IE 8 which is ridiculous in my opinion.

Thanks again guys for your help with this.

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maybe the better approach here is to get the business site to work with firefox 23 - is anything particularly not working or is the site just claiming that it doesn't support newer versions of firefox?

in the latter case you could try to spoof your user-agent: How to reset the default user agent on Firefox (see the workaround part).