Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Cannot migrate profile folder

  • 3 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 12 views
  • Nuɖoɖo mlɔetɔ david

Jan FtFA
Jan FtFA
more options

Hi to all,

I try to migrate TB from an old laptop to a new laptop, but I get an error copying the source profile folder to an external hard drive. The error I get when copying with windows explorer is: 0x80070052 The directory or file cannot be created. The error occurs for roughly 30% of the files.

I also tried Robocopy and FastCopy but with the same result: still 30% of the files do not copy.

The TB version is 102.9.1 on windows 10. The profile folder is 14.8 GB large (so the export tool is not an option). The external hard-disk is formatted as FAT32. The problem occurs with files in the Inbox.mozmsgs sub folder.

Any help is much appreciated.

Hi to all, I try to migrate TB from an old laptop to a new laptop, but I get an error copying the source profile folder to an external hard drive. The error I get when copying with windows explorer is: 0x80070052 The directory or file cannot be created. The error occurs for roughly 30% of the files. I also tried Robocopy and FastCopy but with the same result: still 30% of the files do not copy. The TB version is 102.9.1 on windows 10. The profile folder is 14.8 GB large (so the export tool is not an option). The external hard-disk is formatted as FAT32. The problem occurs with files in the Inbox.mozmsgs sub folder. Any help is much appreciated.

All Replies (3)

david
david
  • Top 10 Contributor
more options

Suggestion: If copying outside of Thunderbird, be sure that Thunderbird is not running. Another possibility is to use the importexport addon and use its 'export profile' feature.

Jan FtFA
Jan FtFA Biabia la
more options

Thunderbird was not running while copying. About the importexport addon: I understood that that is only working for profiles less than 2 GB. So I did not try that yet since I have 14.8 GB to migrate. Is the 2 GB limit correct or can I also use the addon for larger profile folders?

david
david
  • Top 10 Contributor
more options

That warning applies to the thunderbird export, not to the importexport addon