Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Payed for Mozilla VPN but it doesn't work

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 7 views
  • Nuɖoɖo mlɔetɔ Yamamoto

more options

Hey Guys, so I bought Mozilla VPN like 15 minutes ago with Paypal but when I sign in to download it, it says I have no subscription. I got the Emails saying "Welcome to Mozilla VPN" and "Mozilla VPN - Payment confirmed", so the payment went through. What can I do?

Hey Guys, so I bought Mozilla VPN like 15 minutes ago with Paypal but when I sign in to download it, it says I have no subscription. I got the Emails saying "Welcome to Mozilla VPN" and "Mozilla VPN - Payment confirmed", so the payment went through. What can I do?
Screen ƒe photowo kpe ɖe eŋu

All Replies (2)

more options

Do you get this message when you click "Already a subscriber?" in the top right? If you do then you should connect with the Mozilla VPN team directly. To do that log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.

more options

Yes I tried to do that but the thing is I don't even have an subscription option there. Only Profil, Savety, connected services and Newsletter abonnents.