Thunderbird-Hilfeforum

Two questions - The add mail account resulted in 2 folders (Inbox & Trash), should there be more(Draft,Sent,etc)? I need to get folders from other mail account copied to new account. Should I use my backup to do the copy or can I right click on the folder list on the left column of the original account display and select the 'copy to' function in the drop down menu? I would appreciate any help in making this move. Thank you.

In my thunderbird "Unified Folders" inbox I have a folder "Mail for". I have no idea how this ended up here, but I can't find any account for it in my account settings and it keeps trying to connect to `test.imap.com` (notification shows up) - please, how do I remove this? (See images attached - as you can see, it lists 5 accounts but there is a 6th folder)

I recently created an email account on Outlook.com and setup in TB. Followed prompts and mistakenly setup as IMAP. I want POP3, I like to download my messages. I deleted the IMAP account and created successfully the POP3 account. But when I exited TB and later on went back in the IMAP account reappeared and displayed in place on the POP3 account. I have tried everything I can think of. I've cleared cache/history, deleted the entire IMAP folder under my profile and removed 14 different files in my profile (e.g.cert9, Login json, prefs, etc). The IMAP account will not go away. I've probably deleted it 25 times and it just reappears.

Does anyone have any tricks to permanently removed the account? Have have no idea where the hell its picking the info up from to continuously regenerate the account. I'm using an fully updated version of TB 32-bit.

Thanks, Terry

When I send an email to a gmail.com address Mozilla sends it back to me with all the information you can see on the screen shot. I have tried writing googlemail. com but that comes back, at times, as well or it goes into the Spam folder of the recipient. Many do not check this so the email is not 'received'. I have tried 'Add-ons' and can find nothing in there to remove this from my Mozzilla. Please help me to get rid of the nuisance. I have had to start using gmail itself in order to write to people and I would prefer to have all my emails with Mozilla.

Able to receive emails on my Hotmail account on Thunderbird but NOT able to SEND. Started suddenly perhaps after Tunderbird update. Followed article “Thunderbird and Hotmail” at (https://support.mozilla.org/en-US/kb/thunderbird-and-hotmail) and found all settings correct as described. What now?

Mail provider Hotmail.com ISP btinternet.com Firewall part of Windows and AVG Antivirus AVG 22.11.3261 (build 22.11.7716.759) OS Windows 10 Home (64-bit) (up to date) Version 21H2 Installed on ‎17/‎04/‎2021 OS build 19044.2251 Experience Windows Feature Experience Pack 120.2212.4180.0 Thunderbird 102.5.0 (64-bit)

Hello Everybody!

I've installed Portable Thunderbird and updated it to version 115.5.0 (32 bit). Unfortunately for me I had a media failure and cannot access e-mails stored locally. I'm using POP3 access to GMail and I have about couple hundreds of e-mails that I've downloaded with old Thunderbird. I wonder, is it possible to force Thunderbird to re-read existing e-mails and if possible how this can be done. New income mail is processed correctly.

Thank you in advance. With best regards, Nick Sorokin e-mail: Nick.Sorokin@gmail.com

I apologize in advance, as I am a UX designer and have thought quite a bit about this and have a very clear idea of how it works today, and how it ought to work, and a very confident opinion about several of the workarounds and steps to make it work in the simple logical way it ought to.

So I will be direct, and I don't really need help or assistance with workarounds or extensions, this is going to be a well-defined post about what Thunderbird needs to do differently to achieve a significantly clearer experience.

Experience 1: Initial, fresh install:

When a new user installs thunderbird, and connects their (example) gmail account, or IMAP account for their private domain, here's what they experience:

1. All of my messages are downloaded and I see several back-and-forth threads from my recent history in my inbox.
2. I click through a thread to continue communicating with the other party. This thread has gone through 8 back-and-forth messages between myself and the other party, 4 from me and 4 from the recipient.
3. I expand the thread, and see 4 messages, only those from the recipient.
4. I want to see the messages that I sent, so I can see what I said and understand the conversation so I may appropriately reply. However, I don't see my messages.

This is confusing behavior by default, and contrasts with the behavior of threads in Gmail, Apple Mail, and most other email clients.

Experience 2: Workaround but not quite:

After researching and googling the issue, I see several Thunderbird extensions, and several simple workarounds that purport to solve this problem.

I don't want to try an extension just yet, that feels like a big commitment, so I try one of the workarounds: The instructions tell me to right click my Inbox folder, choose "Properties," then click the "Choose" button to add additional folders. The folder to add to include replies from me is the Sent folder, so I check it and save.

Problem solved! So far. My thread now shows all 8 messages, including the ones I sent back. I can finally follow the conversation, and it seems to work how I expect.

Until one day, I go to send a message.

I just sent an email to my brother to ask him about something, and hit Send. Great! Worked fine. Except... suddenly the message I just sent appears in my Inbox.

That's weird. Did I accidentally send it to myself? I click the message, and nope, it's just sent to him. But why is it in my Inbox then?

Oh, right, it clicks now. I added "Sent" to my Inbox. Of course it will show my sent messages in the Inbox, then.

So this workaround isn't a true solution, either.

What I expect.

First, I have not tried extensions yet. I'm pretty sure this is such a core expectation of how an Inbox works, that I have a strong belief that it should work as expected by default. I'll stand by that.

How it should work, as a brand new user:

1. I install Thunderbird, and follow the steps to add my Gmail account.
2. I open the thread I have in progress (in this case it's a back and forth with a watch repair shop)
3. I see the initial message, which I sent, at the top level; followed by their reply, followed by my reply, followed by their reply, on and on until the most recent message (that they happened to send).
4. I send a reply to the message at the end, and it appears at the end of the thread.

Now, some time goes by and I send a fresh message to a new recipient.

I do not see it in my Inbox.

Fin

Again, I'm not interested in convoluted steps to fix this and make it work, or extensions that solve it for me.

I implore the Thunderbird contributors to focus on this key and highly influential moment in the early new-user experience, and resolve the confusion properly. I don't really care how, but I think it needs to be done by any means available. Perhaps a new setting for the Inbox folder to just set up the corresponding Sent, which would be extremely ridiculously easily detectable for 99.9% of email accounts and easily resolvable for the remaining 0.1%. Once the Sent folder is known, the behavior is straightforward to specify. This feels like an easy win at a key moment.

Thunderbird has improved so much in the last couple years; let's continue resolving the rough edges not only in the UI, but also the UX. Cheers.

Hello, I have NEVER had problems with [Currently using:Thunderbird 60.9.1 (32-bit). Can I update to current Thunderbird with no problems?] Or - simply NOT fool around and stay with the above version?

Thank you, P. Mitchell

I was recently alerted by Tbird that I had been spoofed (I think it had been in 2021 but was certainly some time ago). I had problems with my BT email a short while ago due to a problem with SMTP which was successfully resolved and a new password applied. Since this was some time after the recorded pwning I assumed that the necessary change had been made. However, after months of no spoofing I am now receiving regular spoofs. Can the spoofers have been alerted by the pwning notice?

This is the error I get. I know nothing about programming and I have just downloaded thunderbird about 2 weeks ago and still trying to get it to work properly, i have come from outlook 2016.

I receive an email and it is in my inbox. the bottom half of the "window" has the email message in it when I click on the message in the list. I hover my mouse pointer over the senders name and a box opens up. In that box are several options one of them is a + symbol which indicates by clicking on it I can add to the address book. BUT when I click on it I get a really small error box which I have to maximise to read. When I do maximise the box it says "problem loading page" and in the middle of the window is

File not found

The file jar:file:///C:/Program Files/Mozilla Thunderbird/omni.ja!/chrome/messenger/content/messenger/addressbook/abNewCardDialog.xhtml cannot be found. Please check the location and try again.

   Check the file name for capitalisation or other typing errors.
   Check to see if the file was moved, renamed or deleted.

Is it possible for someone to suggest what I might do to fix it.

I am using Windows 11 Pro 10.0.22000 build 22000 x64 Intel Core i5

Thanks Norman

Hi, new to TB and feel like I have most things working properly but I am unsure what this upward and left facing arrow is? It doesnt seem to be on the list of icons on the help pages. Thank you.

My Thunderbird is completely updated. Since July I have found it impossible to consistently send emails. I checked my outgoing settings and they are fine. I have no anti-virus (I'm using a Mac). When I turn off the firewall, I can send one email out, sometimes two, then they will no longer go out. I tried deleting Thunderbird from the firewall, then adding it again. Nothing doing. This occurs with both email addresses I use.

Should I remove Thunderbird from my computer and start over? Or is it a lost cause?

Hello,

I downloaded today the upgrade for Thunderbird, and the folder of my account valerie@eliteswisscoach.com is not visible anymore! I cannot have access to my emails anymore.

All other accounts are visible though.

Thank you for your help,

Val

I asked a Q on this help line - see kkiely31@tpg.com.au I can no longer find the Q that I asked, and consequently any reply that may have been sent. How do I follow the thread of any conversation that may result from my Q ??? Will I get an email ?

On replacing a profile from a backup due to problems all sqlite, json and msf type files appeared in the folders list insted of the folders and there is no address books. Have made a clean install of Thunderbird and tried again to use various profile backups but get the same problem.