Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dieses Thema wurde geschlossen und archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

VPN app purchase

  • 3 Antworten
  • 2 haben dieses Problem
  • 11 Aufrufe
  • Letzte Antwort von Kiki

aspidistra
aspidistra
more options

Greetings: I purchased your VPN app less than an hour ago by mistake, not understanding it does not work on my Win7. I tried cancelling payment at PayPal but was told this must be done by Firefox. Can I please cancel this payment since your app is useless to me. Thanx.

Greetings: I purchased your VPN app less than an hour ago by mistake, not understanding it does not work on my Win7. I tried cancelling payment at PayPal but was told this must be done by Firefox. Can I please cancel this payment since your app is useless to me. Thanx.

Alle Antworten (3)

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi aspidistra,

Please file a support ticket from here.

cabinman83
cabinman83
more options

Same issue here. I actually did the purchase via firefox browser on my Win7 machine but then there's no download for Win7. I suggest changing the splash screen wording to say "Not Available for Win8 and prior"

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Moderator
  • Administrator
more options

Hi cabinman83,

I apologize for the miscommunication. If you see from our product landing page, we have indicated that the product only available for Windows 10 and 11. Please let us know if there's any other way we can make this clearer.

Since the issue from the OP is already addressed, I'm going to close this thread. If you have other questions, please file a new ticket. Thanks!