Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

credit card compromised, must change for automatic monthly payments

more options

How can I change the credit card to which automatic payments are made?

How can I change the credit card to which automatic payments are made?

Alle Antworten (2)

more options

Hi, Sorry to hear about your credit card being compromised. Is your question regarding Mozilla VPN? If so, please do the following: 1. Open Mozilla VPN. 2. Open your Settings by clicking (or tapping) on the gear icon in the top right corner. 3. Click (or tap) on Manage account and sign in to your Firefox Account. 4. Click (or tap) on Paid Subscriptions on the left side of the page. 5. Click (or tap) on the Manage button under Billing information to update your details. 6. After you've updated your information, click (or tap) on the Update button.

more options

The gear icon on the Ubuntu VPN app takes me to the browser app account page, but it has no Paid Subscription option. Is this because immediately after payment was declined that the account was canceled? If so, am I right that this means I need to create a new subscription? (That would be an unfortunate design choice.)