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firefox crashes on startup

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  • Letzte Antwort von cor-el

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Firefox crashes on startup. It creates at every crash a dmp file.

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Some programs are known to cause crashes in Firefox and other browsers. Check your computer and remove any malware or software that might be causing problems: Check the release notes to see if there are any known issues for your version of Firefox.

  • Uninstall Firefox from your computer.
  • Delete the Firefox installation folder (located in one of these folders by default): C:\Program Files\Mozilla Firefox. ...
  • Download a fresh copy of Firefox.
  • Double-click on the downloaded file and follow the prompts to continue the installation process.

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

If you can't start Firefox, see: How to get the crash ID if Firefox crashes on startup

See also:

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