We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

He posted the number of the report, but not the preceding bp-

Product Firefox Release Channel release Version 58.0.2 Build ID 20180208175058 OS Linux OS Version 0.0.0 Linux 4.13.0-32-generic #35~16.04.1-Ubuntu SMP Thu Jan 25 10:13:43 UTC 2018 x86_64

bp-34019dba-b57d-4702-b5d5-4b2430180213 Signature: js::frontend::CGObjectList::finish

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

You can find the full version of the current Firefox release (58.0.2) in all languages and all operating systems here:

• https://www.mozilla.org/en-US/firefox/all/
• https://www.mozilla.org/en-US/firefox/58.0.2/releasenotes/

Here they are! Sorry I didn't notice that they were at the bottom of the page

bp-5b9da2a9-f502-4bf5-9c88-659410180222 2/22/18 6:45 PM bp-4747a4ba-91c7-4fe0-877b-1bb900180222 2/22/18 6:42 PM bp-c451075c-2239-4808-b952-9c7710180222 2/22/18 6:42 PM bp-7c72c2c3-7e28-4972-b27a-71a080180222 2/22/18 6:42 PM bp-34019dba-b57d-4702-b5d5-4b2430180213

Seburo said

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help! More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thanks, I just download the last version and run it, and it crashes as soon as I open it....

cor-el said

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution. You can find the full version of the current Firefox release (58.0.2) in all languages and all operating systems here:

• https://www.mozilla.org/en-US/firefox/all/
• https://www.mozilla.org/en-US/firefox/58.0.2/releasenotes/

Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox