Emails not displaying remote images
Hi. I have tried to solve this problem for several weeks and then gave up...but now I am just missing too much content from my emails.
I am on Windows 7 with Thunderbird 45.8.0 (originally started with 45.0 I believe back in July 2017) and none of my emails display 100% of the images. I am receiving emails from Shutterfly, LLBean, other major retailers, my church, school, etc. and they are all missing images. It has been this way since I started on Thunderbird 45.x this summer (my old pc died, and I painfully migrated my ancient Netscape Mail to Thunderbird). My various troubleshooting has been:
1)My various iPhones and iPads with iOS ranging from 6.x to 10.x work just fine.
2)I have followed the popular article: https://support.mozilla.org/en-US/kb/remote-content-in-messages and that is set correctly.
3)I have tried explicitly "allowing" sites/addresses in the Exceptions area of the above instructions and that does not help.
4)Multiple reboots of Windows and restarts of Thunderbird are of no help.
5)Googling for this problem brings up the web article I pasted above...I have also found articles where people are in the same boat as me: nothing seems to fix it.
6)I have checked the View>Original HTML and that does not help
7)There is no firewall on this pc (at home) so that is not blocking.
8)For the rare emails that say "click here to see this email on a website" that works just fine (I use Firefox 57.0)
9)There are some emails that display a few graphics...say, 2 out of 8 that are supposed to be there. My guess is that those 2 are not remote graphics. I have examples but I'm not sure how you would like me to share those examples with you. I have attached the Source if that helps.
I'm pretty stumped as I consider myself quite technical. I love Thunderbird but I have to solve this because there's just too much graphical content containing calendars/schedules/dates/etc. that I cannot see.
Any help would be great appreciated!
Alle Antworten (6)
Which security programs are running on the TB computer, and which ones, if any, are scanning email? Any difference if you run in Windows safe mode (Shift+Restart)? Is there any blocking applied by the mail provider before mail is downloaded to TB? If so, it may help to whitelist the senders or add them to the contacts on the webmail site.
sfhowes said
Which security programs are running on the TB computer, and which ones, if any, are scanning email? Any difference if you run in Windows safe mode (Shift+Restart)? Is there any blocking applied by the mail provider before mail is downloaded to TB? If so, it may help to whitelist the senders or add them to the contacts on the webmail site.
Hi and thanks!
1)The only thing I have is Malwarebytes...but this was happening before installing that and having 0 protection.
2)I have not tried Safe Mode but will
3)The mail provider should not be blocking...remember that my iPhones and iPads work just fine both on my network and other networks (so it's also not my network/router having issues). Graphics used to work in Netscape Mail before migrating to Thunderbird. Again, all of my mail is affected so there would be no point of a Whitelist somewhere.
4)Charter/Spectrum Webmail (which I never ever use) works just fine...so more proof that Charter is not causing this.
The only thing I can think of is corruption of the mail file(s). This problem occurred on my Win7 laptop also...the history is: Netscape Mail worked for 10+ years on my old WinXP desktop...the desktop died...I migrated the mail to Thunderbird on the Win7 laptop and the problem began...the laptop died 4 months later and now my new Win7 desktop also has the problem.
If I had a clean machine I would install Thunderbird with no migration at all and see what happens...but I don't have a clean machine.
If (a big if) the problem is due to corrupted mail that has been transferred between several computers, the closest you can get to a 'clean' setup (assuming 3rd-party security programs are not causing the problem) is to create a new profile with Profile Manager, set up an account, (preferably IMAP so you only download mail on the server), and see if it works properly. If it does, you can add the other accounts and transfer contacts, calendars etc. from the old profile.
To start PM, Windows key+R and type thunderbird.exe -p
Another way to start with new, uncorrupted folders is to apply the 'Real fix' described here, which essentially involves deleting the folder mbox and msf files.
Sorry for the delay...Since I am using Charter, their website now promotes using IMAP...I created an IMAP profile in Thunderbird and my messages look the same.
I also upgraded to TB 52.5.0 (32 bit) tonight.
I haven't had a chance to boot to Safe Mode yet....this machine runs 24x7 but I will get to it.
Thanks again, folks.
Well, I fixed it tonight. I went into Tools>options>privacy and DESELECTED "Allow remote content in messages" and when I went back and clicked on mail, a little toolbar would pop up in each message telling me "To protect your privacy, TB has blocked remote content in this message" and if I click on the Options button, I can tell it to allow remote content.
This is a big bug. However, I tried flipping this setting on and off before writing in...and restarting TB and I never got the individual popups.
It's working now but this is just sloppy programming. Not to mention that if I mistakenly choose the wrong Option on the popup, I will never get that popup again. That popup should always be available in case I accidentally choose the wrong choice (several emails have over 10 choices when I click Options). There's also no "just accept everything from every bleeping thing in this email" choice. If I choose to accept from the email sender instead of "all X origins listed above", I never get the popup again.
Thanks for your help. I'm happy it's working but really frustrated with this bug.
Sad to say that didn't work for me. Tools>options>privacy "Allow remote content in messages" was already deselected. No remote images and no "show remote content" bar.
Tried TICKING "Allow remote content in messages", no change, restart TB, no change, reboot, no change.
Then tried DESELECTING "Allow remote content in messages", no change, restart TB, no change, reboot, still no change.
I also have tried all the above.
Images disappeared when I was playing around with privacy settings and add-ons... any ideas?
I have opened a new question at https://support.mozilla.org/en-US/questions/1196150