Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Windows Firefox crashes on start after 50.x to 51.0.1 update

  • 1 Antwort
  • 2 haben dieses Problem
  • 10 Aufrufe
  • Letzte Antwort von philipp

roadworthy
roadworthy
more options

Was running Firefox 50.something, and was offered 51.0.1 via Help / About. Pressed the button in that dialog to upgrade.

Now Firefox won't start -- it brings up the Mozilla Crash Reporter dialog. Pressing "Restart Firefox" from that just brings it up again.

Starting with profile manager ("firefox.exe -P") and creating a fresh profile doesn't help (the "Firefox - Choose User Profile" dialog works, but "Start Firefox" just crashes).

Starting in safe mode (as it occasionally offers me, or with "firefox.exe -safe-mode"

(Thus, I haven't tried the irreversible-sounding "Refresh Firefox" option, as I think the above steps imply that it is unlikely to help.)

Crash IDs (all submitted today by me, in chronological order): bp-e1156367-12d1-42af-b90e-b0fe22170127 bp-d90c6dcd-f9ed-4c6d-a6e9-5f5302170127 bp-5eae3f6e-e3f5-490b-afc7-edc312170127

At least one colleague at the same site is suffering a similar problem. This is a corporate site; it's possible https://support.mozilla.org/en-US/kb/websense-startup-crashes-firefox applies; I'm not sure how to tell whether that version of Websense is installed.

Was running Firefox 50.something, and was offered 51.0.1 via Help / About. Pressed the button in that dialog to upgrade. Now Firefox won't start -- it brings up the Mozilla Crash Reporter dialog. Pressing "Restart Firefox" from that just brings it up again. Starting with profile manager ("firefox.exe -P") and creating a fresh profile doesn't help (the "Firefox - Choose User Profile" dialog works, but "Start Firefox" just crashes). Starting in safe mode (as it occasionally offers me, or with "firefox.exe -safe-mode" (Thus, I haven't tried the irreversible-sounding "Refresh Firefox" option, as I think the above steps imply that it is unlikely to help.) Crash IDs (all submitted today by me, in chronological order): bp-e1156367-12d1-42af-b90e-b0fe22170127 bp-d90c6dcd-f9ed-4c6d-a6e9-5f5302170127 bp-5eae3f6e-e3f5-490b-afc7-edc312170127 At least one colleague at the same site is suffering a similar problem. This is a corporate site; it's possible https://support.mozilla.org/en-US/kb/websense-startup-crashes-firefox applies; I'm not sure how to tell whether that version of Websense is installed.

Alle Antworten (1)

philipp
philipp
  • Moderator
more options

hi roadworthy, thanks for providing your crash ids - yes, unfortunately it is an old version of websense on your system that is hooking into firefox and crashing the browser. you'll need to at least update forcepoint/websense endpoint to version 8.2.5 (or work with your it department to do that).