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Firefox won't start and it hasn't updated - it also won't uninstall

  • 1 Antwort
  • 1 hat dieses Problem
  • 21 Aufrufe
  • Letzte Antwort von FredMcD

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It was previously working fine, but won't start now. I wanted to uninstall and reinstall but it won't do that either. It give me the message "The server threw an exception" from "Runtimebroker.exe"

It was previously working fine, but won't start now. I wanted to uninstall and reinstall but it won't do that either. It give me the message "The server threw an exception" from "Runtimebroker.exe"

Ausgewählte Lösung

Start your Computer in safe mode with networking.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

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Ausgewählte Lösung

Start your Computer in safe mode with networking.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.