Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Firefox doesn't work in Windows 10, but I don't have Trusteer Rapport as suggested in Forum.

  • 1 Antwort
  • 1 hat dieses Problem
  • 18 Aufrufe
  • Letzte Antwort von FredMcD

MKWin
MKWin
more options

When I click on Firefox icon, it opens. When I attempt to enter a url, it presents "Well, this is embarrassing" error message and becomes nonresponsive. I have attempted both "restore" and "close" but get the same frozen screen on reopening. Your forum suggests that the problem is Trusteer Rapport. To my knowledge, I do not have Rapport (have never heard of it and it does not show up on my list of apps). I also tried downloading latest version but also got the same result. Firefox used to be my default browser (Win 8.1 and earlier).

Following advice on forum, I looked at crash reports and found this single ID in the period after I upgraded to Win10: bp-9f2cbb58-8637-4cce-b84c-4e2322150826

When I click on Firefox icon, it opens. When I attempt to enter a url, it presents "Well, this is embarrassing" error message and becomes nonresponsive. I have attempted both "restore" and "close" but get the same frozen screen on reopening. Your forum suggests that the problem is Trusteer Rapport. To my knowledge, I do not have Rapport (have never heard of it and it does not show up on my list of apps). I also tried downloading latest version but also got the same result. Firefox used to be my default browser (Win 8.1 and earlier). Following advice on forum, I looked at crash reports and found this single ID in the period after I upgraded to Win10: bp-9f2cbb58-8637-4cce-b84c-4e2322150826

Alle Antworten (1)

FredMcD
FredMcD
more options

Product Firefox Version 40.0.2

Release Channel release OS Windows NT OS Version 10.0.10240

The crash report flagged these programs;

Signature shutdownhang

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

New Update; Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration