Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Only on Firefox, I have randomly flashing black boxes that last a milisecond. What is causing this?

  • 2 Antworten
  • 1 hat dieses Problem
  • 1 Aufruf
  • Letzte Antwort von FredMcD

LindaJV
LindaJV
more options

I work from home and the company I work for uses Citrix platform. The company IT folks are the only ones that are allowed to update the versions of anything -- including Firefox. Therefore I am currently on Firefox version 31.2.0. Myself and other WAH agents for months experience random flashing black boxes that last a milisecond and occur ONLY on Firefox. Is this a problem that is inherent with this version? We never experienced this problem on older versions of Firefox. It is causing me to have daily headaches and even aura and full blown migraines. I cannot use another browser because the Cisco tools I need only seem to function on Firefox. HELP!

I work from home and the company I work for uses Citrix platform. The company IT folks are the only ones that are allowed to update the versions of anything -- including Firefox. Therefore I am currently on Firefox version 31.2.0. Myself and other WAH agents for months experience random flashing black boxes that last a milisecond and occur ONLY on Firefox. Is this a problem that is inherent with this version? We never experienced this problem on older versions of Firefox. It is causing me to have daily headaches and even aura and full blown migraines. I cannot use another browser because the Cisco tools I need only seem to function on Firefox. HELP!

Alle Antworten (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Can you change browser settings? If so, try disabling Firefox from using hardware acceleration as a potential workaround for incompatibility with your graphics card/chipset driver software.

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This takes effect the next time you exit Firefox and start it up again, assuming the setting is saved. Any difference?

FredMcD
FredMcD
more options

Security Issue: Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration