Firefox crashes
Every time I open Firefox, it crashes and defaults to a safe mode in order to run. Disabling my anti-virus sw has no effect. I have tried a complete re-installation with the same performance. Any ideas?
Alle Antworten (2)
philc11 said
Every time I open Firefox, it crashes and defaults to a safe mode in order to run. Disabling my anti-virus sw has no effect. I have tried a complete re-installation with the same performance. Any ideas?
Error data:
AdapterDeviceID: 0x0ffb AdapterDriverVersion: 9.18.13.2702 AdapterSubsysID: 21f517aa AdapterVendorID: 0x10de Add-ons: web2pdfextension%40web2pdf.adobedotcom:1.2,content_blocker_663BE84DBCC949E88C7600F63CA7F098%40kaspersky.com:4.5.1.379,virtual_keyboard_07402848C2F6470194F131B0F3DE025E%40kaspersky.com:4.5.1.379,online_banking_08806E753BE44495B44E90AA2513BDC5%40kaspersky.com:4.5.1.379,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.2 AvailablePageFile: 33985908736 AvailablePhysicalMemory: 29292679168 AvailableVirtualMemory: 3841708032 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 372899840 BreakpadReserveSize: 67108864 BuildID: 20150415140819 CrashTime: 1429648519 EMCheckCompatibility: true Email: xxxx@xx.xxxxxxxxx.xxx FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1429647171 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0ffb, AdapterSubsysID: 21f517aa, AdapterDriverVersion: 9.18.13.2702 D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 463 StartupTime: 1429648518 SystemMemoryUsePercentage: 14 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 39270125568 TotalPhysicalMemory: 34169851904 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 37.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Geändert am von cor-el
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar. If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
If it does work when you start Firefox in Safe Mode then try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
Geändert am von cor-el