Firefox crashes
Crashes every time I try to use firefox, right after windows update
Crash ID: bp-d76962a4-4bcd-496a-a6ba-da6502150418
AdapterDeviceID: 0x0e22 AdapterDriverVersion: 9.18.13.4788 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:37.0.1 AvailablePageFile: 4662829056 AvailablePhysicalMemory: 1833259008 AvailableVirtualMemory: 1676787712 BIOS_Manufacturer: Phoenix Technologies, LTD BlockedDllList: BreakpadReserveAddress: 40960000 BreakpadReserveSize: 67108864 BuildID: 20150402191859 CrashTime: 1429330343 EMCheckCompatibility: true Email: xxxxxxxxxxxxxxxxxx@xxxxx.xxx EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1428729600 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0e22, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.18.13.4788 D3D11-WARP? D3D11-WARP- D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 373 StartupTime: 1429330332 SystemMemoryUsePercentage: 43 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 6437634048 TotalPhysicalMemory: 3219709952 TotalVirtualMemory: 2147352576 URL: http://shell.windows.com/fileassoc/0409/xml/redir.asp?EXT=xpi User32BeforeBlocklist: 1 Vendor: Mozilla Version: 37.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0A455A00-6615-415F-B960-19AE34B2E8FF}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0A455A00-6615-415F-B960-19AE34B2E8FF}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A21E03D5-D71F-47F5-8851-D430803EA4A3}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A21E03D5-D71F-47F5-8851-D430803EA4A3}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{DDE3AC08-F4C7-4C02-9C94-2BC502C836DD}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{DDE3AC08-F4C7-4C02-9C94-2BC502C836DD}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E1893E98-131B-4FB1-A817-356B587FC7B3}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E1893E98-131B-4FB1-A817-356B587FC7B3}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0A455A00-6615-415F-B960-19AE34B2E8FF}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0A455A00-6615-415F-B960-19AE34B2E8FF}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{28FF52E5-B33E-4C8C-85C3-EC039253D698}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{28FF52E5-B33E-4C8C-85C3-EC039253D698}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A21E03D5-D71F-47F5-8851-D430803EA4A3}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A21E03D5-D71F-47F5-8851-D430803EA4A3}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Geändert am von cor-el
Alle Antworten (7)
Sorry to hear about the crashes and thank you for the crash report ID.
Unfortunately, when I view that report, there is no immediate indication of the cause of the problem. When I click the More Reports link, it only shows 2 reports with that crash signature during the past 2 weeks, so it seems somewhat rare.
Do you have any more recent crash report IDs that might provide more information?
Will Firefox start in its Safe Mode?
If Firefox is not running: Hold down the Shift key when starting Firefox.
A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any less crashy?
Maybe also do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
- https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
Make sure that you have the latest updates of the graphics display driver.
Still crashes in safe mode
Try to create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
So when I try to create a new profile it crashes again.. .
After the above; Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
To address possible damage to Firefox's program files, could you try:
Clean Reinstall
We use this name, but it's not about removing your settings, it's about making sure the program files are clean. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.
(1) Download a fresh installer for Firefox 37.0.1 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)
(2) Exit out of Firefox (if applicable).
(3) Rename the program folder
(32-bit Windows folder names)
C:\Program Files\Mozilla Firefox
to
C:\Program Files\OldFirefox
(64-bit Windows folder names)
C:\Program Files (x86)\Mozilla Firefox
to
C:\Program Files (x86)\OldFirefox
(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.
Any improvement?
Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:
- \OldFirefox\Plugins
- \OldFirefox\browser\plugins