Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Why is my profile gone?

  • 3 Antworten
  • 3 haben dieses Problem
  • 4 Aufrufe
  • Letzte Antwort von the-edmeister

Joerg42
Joerg42
more options

Dear FF volunteers,

Thank you for your service!!!

FF showed note that start process is slow and I should reset settings. I did so. And also deleted the profile and created a new profile just to be safe and start from a very clean slate.

The new profile worked for a few hours fine, but when I start Firefox now, it opens with a new profile, i.e. all bookmarks and extensions are gone, except for the Lastpass and Avast plugin.

Why?

I had installed these extensions: Lasspass, Avast antivirus, easy copy, Adblock plus, Bbuffer, Fireshot.

Is one of them corrupting the Firefox profile?

When I press the "Automatically add" button for Troubleshooting information here in this form, I get the error message that it can't connect to the mozilla server. I had the same problem when installing the lastpass extension. Which I then did my manually installing it.

I appreciate your help!

Joerg

Dear FF volunteers, Thank you for your service!!! FF showed note that start process is slow and I should reset settings. I did so. And also deleted the profile and created a new profile just to be safe and start from a very clean slate. The new profile worked for a few hours fine, but when I start Firefox now, it opens with a new profile, i.e. all bookmarks and extensions are gone, except for the Lastpass and Avast plugin. Why? I had installed these extensions: Lasspass, Avast antivirus, easy copy, Adblock plus, Bbuffer, Fireshot. Is one of them corrupting the Firefox profile? When I press the "Automatically add" button for Troubleshooting information here in this form, I get the error message that it can't connect to the mozilla server. I had the same problem when installing the lastpass extension. Which I then did my manually installing it. I appreciate your help! Joerg

Ausgewählte Lösung

Avast 2015 is known for deleting Firefox add-ons. http://www.ghacks.net/2014/11/16/latest-avast-reportedly-deleting-firefox-add-ons/

There's also an issue with Avast HTTPS scanning. http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/

See Avast for an update for their program.

Diese Antwort im Kontext lesen 👍 1

Alle Antworten (3)

the-edmeister
the-edmeister
  • Moderator
more options

Ausgewählte Lösung

Avast 2015 is known for deleting Firefox add-ons. http://www.ghacks.net/2014/11/16/latest-avast-reportedly-deleting-firefox-add-ons/

There's also an issue with Avast HTTPS scanning. http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/

See Avast for an update for their program.

Joerg42
Joerg42 Fragesteller
more options

Thank you!

I already have the latest version of AVAST. So I would need to wait until they fix it or get a different programme. Such a shame, AVAST had done a great job and was low on computer resources.

the-edmeister
the-edmeister
  • Moderator
more options

Did you try to update Avast from within that program? I haven't used Avast for number of years now, but as I recall there was an "Update" item in the Avast icon in the Windows System Tray, and either a click or a right-click brought up the Menu with the "Check for Updates" menu item to do a manual update check.